R& D for the Twenty-first Century: Symposium Proceedings

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Language: English

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Calendaring and contacts showed similarly high levels of adoption of among the survey respondents (74%). While many questions and much work remain, a number of government and industry entities have compiled guidance that can be used as a basis to plan and enhance utility security. Applicants can be selected at the GS-07 level. A recent Forrester Consulting study shows that 79 percent of customer service decision-makers and 89 percent of customer-facing workers say there’s a gap between the customer experience they can deliver and what the customer wants.2 So how do you improve the customer experience?

Pages: 120

Publisher: Cranfield University Press (December 31, 1987)

ISBN: 0947767940

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