By John K. Halvey
This remarkable consultant takes readers, step by step, via an outsourcing transaction - studying the advantages, making a choice on a seller, structuring the deal, coping with the connection - to supply them with an geared up, methodical method of the customarily intimidating prospect of relinquishing absolute keep an eye on of each element of a company's enterprise. Examines concerns from either the customer's and vendor's views. Covers such subject matters as funds, human assets, licensing and highbrow estate rights. numerous types, checklists and pattern files equips readers with the entire crucial instruments to make a ecocnomic deal.
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Additional info for Information Technology Outsourcing Transactions: Process, Strategies, and Contracts
50 IBM 405. 407. 5 Core IT functions, including application development, server operations, help desk and maintenance, and networking operations 10 Build, staff, and run core components of backoffice functions 7 Entire scope of IT services 12 Data center management, desktop support, network management, applications development, help desk support, disaster recovery, and change management Hosting and ongoing technical management of its Oracle Applications 10 Operation of its IT center, excluding networks and infrastructure 3 IT supplier Supplier of computer hardware, software, and related services and developing full e-procurement capability and support of the IT procurement service 7 Manage all information technology operations and execute applications development services 7 Hardware, software, maintenance, and other services 5 Wide range of IT-related engineering services.
1 Overview of the IT Outsourcing Industry CUSTOMER VENDOR ESTIMATED CONTRACT VALUE (MILLIONS) TERM (YEARS) POINTS OF INTEREST 136. Defense Information Systems Agency CSC $225 137. Defense Information Systems Agency CSC $1,500 5 Full range of IT solutions and professional services 138. Defense Technical DynCorp InforInformation Center mation Systems, LLC $25 139. Northrop GrumDefense’s Worldman wide TRICARE Corporation Information Center 140. Del Monte Foods Company EDS 141. Delaware Department of Health and Social Services Dell Computer Corporation Delphi Automotive Systems Department of Defense Military Health System Department of Education Department of Justice ACS Web architecture, application development, Web site development, systems and database administrative support Operations support including administrative and management services, systems development, and call center support 10 Applications development, manage midrange servers and networks, and provide managed application workspace services Enterprise Data Warehouse/ Decision Support System 142.
With heightened focus on offshore outsourcing by internal management at all levels, it is important to understand key due diligence and legal considerations that are unique to an offshore outsourcing transaction, as well as the current state of the anti-offshoring legislation. One of the concerns that companies have about outsourcing is the implicit loss of control over day-to-day operations of a business function. This concern is amplified in an offshore transaction because the personnel responsible for the daily operations are not only not down the hall, they are not even in the same country.